Talked to support for a few hours over the past few days. They specialists say that there are no solutions at the time, and it doesn't look likely (as they do not have a studio for SimCity anymore). They are offering The Sims 3 Deluxe Edition for free as a consolation.
To forum moderators, please keep us updated on this issue moving forward. For those of us that purchased the game less than a year ago, it really isn't fair to get a different game (that isn't even the newest version) as a consolation. We would like to be able to play the game we purchased.