wrote:
Problem is with update files: After I copied update files to the required folder and tried to launch the game, origin asked me again for login credentials (although I had checked the box 'remember me' first time I logged into it) and then it said 'you need to enter your product ID to play the game (although I'd already entered it first time I set it up) and now, guess what? I lost the product ID. I bought the hard copy of the game from a local game store and after installing, while it was being updated, I was throwing away trash and I threw it away with trash thinking that I won't be need it again...
OK - so "Yay" for getting it to work. "Oh No!" on the product key.
If you already entered the ID, there is still hope. It is possible that this 2nd time you logged in using a different user id. Try any other email addresses you have - once you enter that product ID, it should have registered to your account and your game should be there.
If you still can't find it, an Origin game advisor might be able to help.
Go to https://help.ea.com/ (Make sure to log in)
In English, the choices are:
Click Origin > PC > Codes and Promotions > Lost Code
At the bottom, click the blue button and choose your contact option.
I hope that they can help you. Please let me know if you are able to finally play the game. Good luck!
