- If you are playing on an iPad, you are probably playing SimCity BuildIt. This forum is for SimCity 5 (2013), which is a game on PC/Mac computers. That is why my screenshots look different from your screen.
I am sorry that I can't move your post, so I am tagging and They are both guides on the BuildIt forums and should be able to move your post and help you with these issues.
I suggest that you bookmark the SimCity BuildIt forum - https://answers.ea.com/t5/SimCity-BuildIt-Support/bd-p/sim-city-BuildIt - so that you post in the right place and can get help faster in the future. Good luck, and Happy Building!