This is a game player community website. A few EA people are on hand five days a week during the daytime, They don't have time to look at every forum every day. It could be days before any of them stumbles acxross your message. You probably should call a Game Adviser on Help Center to ask him that question.
I would paste in a link discussing how to do that, but this is the PC I usually use as a loaner to family who want me to fix their personal PCs. I need to get busy and fix my own real soon now.